Terms of Service

Agreement to Terms

These Terms of Service constitute a legally binding agreement between you and Time Craft regarding your use of our website and photo restoration services. By accessing our website or engaging our services, you agree to be bound by these terms. If you disagree with any part of these terms, you should not use our website or services.

We reserve the right to modify these terms at any time. Material changes will be communicated through our website or directly to active clients. Continued use of our services after changes constitutes acceptance of the modified terms.

1. Definitions

• "Service" refers to photo restoration services provided by Time Craft
• "Client" or "You" means any person or entity using our services
• "Original Photographs" means physical photographs provided by clients for restoration
• "Restored Files" means digital files created through our restoration process
• "Website" refers to timecraft.sg and associated domains
• "We," "Us," "Our" refers to Time Craft

2. Service Terms

2.1 Service Scope

Our restoration services are provided for personal and family heritage preservation purposes. Services include digital restoration of photographs, archival scanning, and related preservation activities as described in our service offerings. All services are subject to availability and our capacity to undertake the specific restoration work requested.

2.2 Client Responsibilities

• Provide accurate information about photograph condition and restoration goals
• Ensure you have rights to request restoration of provided photographs
• Transport photographs securely to and from our facility
• Make timely decisions when consultation is required
• Provide payment according to agreed terms
• Collect completed work within agreed timeframe

2.3 Service Limitations

While we employ professional restoration techniques, outcomes depend on original photograph condition and damage extent. We provide realistic assessments during consultation but cannot guarantee specific results for severely damaged materials. Some damage may be beyond practical restoration capabilities. We reserve the right to decline projects that we determine are not suitable for our services.

3. Use of Website

3.1 Permitted Use

You may use our website to learn about our services, contact us, and submit inquiries. You agree to use the website only for lawful purposes and in accordance with these terms.

3.2 Prohibited Activities

You may not:

• Use the website in any way that violates Singapore laws or regulations
• Attempt to gain unauthorized access to our systems or networks
• Transmit viruses, malware, or other harmful code
• Collect information about other users without consent
• Use automated systems to access the website without permission
• Impersonate Time Craft or our employees
• Interfere with the proper functioning of the website

4. Intellectual Property

4.1 Original Photographs

You retain all ownership rights to original photographs provided to us. By engaging our services, you grant us permission to scan, digitize, and digitally manipulate your photographs solely for the purpose of providing restoration services.

4.2 Restored Files

Restored digital files created through our services are provided for your personal use. You may print, share with family members, and use the files for personal heritage preservation purposes. Commercial use of restored files requires separate written agreement.

4.3 Website Content

All content on our website, including text, images, logos, and design elements, is owned by Time Craft or used with permission. You may not reproduce, distribute, or create derivative works from our website content without written permission.

5. Payment Terms

5.1 Pricing

Service prices are provided during consultation and confirmed in writing before work begins. Prices are in Singapore Dollars (SGD) and include applicable taxes unless otherwise specified. We reserve the right to adjust prices for future projects but honor quoted prices for confirmed projects.

5.2 Payment Schedule

Payment terms are specified in the service agreement. Typical arrangements include deposit upon project confirmation and balance upon completion. Full payment is required before delivery of restored files and return of original photographs.

5.3 Cancellation Policy

Clients may cancel projects before work begins with full refund of deposits. Once restoration work has commenced, cancellations may result in charges for work completed to that point. Specific cancellation terms are outlined in individual service agreements.

6. Liability and Disclaimers

6.1 Service Disclaimers

Photo restoration services are provided on an "as is" basis. While we employ professional techniques and exercise reasonable care, we cannot guarantee specific outcomes for damaged photographs. Results depend on original condition, and some damage may be beyond restoration capabilities.

6.2 Limitation of Liability

Our liability for any claims arising from services provided is limited to the fees paid for those services. We are not liable for indirect, consequential, or emotional damages, including sentimental value of photographs. We maintain appropriate insurance but encourage clients to maintain their own insurance for valuable or irreplaceable photographs.

6.3 Photograph Handling

We exercise reasonable care in handling original photographs but are not responsible for pre-existing damage, inherent material deterioration, or loss resulting from circumstances beyond our control (such as natural disasters, theft, or force majeure events). Clients assume risk for condition of photographs during transport to and from our facility.

7. Confidentiality and Privacy

We maintain strict confidentiality regarding client photographs and personal information. Family photographs and restoration projects are treated as private client matters. We do not display, share, or use client photographs for marketing purposes without explicit written permission. See our Privacy Policy for comprehensive information about data handling practices.

8. Dispute Resolution

8.1 Informal Resolution

In the event of disputes or concerns about services, we encourage direct communication with our team. Most issues can be resolved through good-faith discussion and mutual understanding. We are committed to fair resolution of any service concerns.

8.2 Governing Law

These terms are governed by the laws of Singapore. Any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of Singapore courts.

8.3 Mediation

Prior to formal legal proceedings, both parties agree to attempt resolution through mediation administered by an appropriate Singapore mediation service.

9. Termination

Either party may terminate service agreements according to terms specified in individual project contracts. We reserve the right to refuse service or terminate agreements if clients violate these terms, provide false information, or engage in abusive behavior toward our staff.

Upon termination, clients remain responsible for payment for work completed, and we will return original photographs according to agreed procedures.

10. General Provisions

10.1 Entire Agreement

These terms, together with our Privacy Policy and individual service agreements, constitute the entire agreement between you and Time Craft regarding use of our services.

10.2 Severability

If any provision of these terms is found unenforceable, the remaining provisions remain in full effect.

10.3 No Waiver

Our failure to enforce any right or provision of these terms does not constitute a waiver of that right or provision.

10.4 Assignment

You may not assign or transfer these terms without our written consent. We may assign these terms in connection with business sale, merger, or acquisition.

Contact Information

For questions about these Terms of Service, please contact us: